Besties BFF ("Besties BFF," "we," "us," or "our") operates bestiesbff.com and organizes friend-matching, events, and group activities for members in Austin, Texas. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By creating an account or using our services, you agree to the practices described here.
Information We Collect
We collect information you provide directly, information generated by your use of our services, and limited information from third parties.
- Account information: your name, email address, phone number, and password when you sign up.
- Quiz and matching responses: your answers to the friend-matching quiz, including interests, availability, and preferences you choose to share.
- Event and RSVP data: which events and clubs you register for, attendance history, and any dietary or accessibility notes you provide for a specific event.
- Payment information: when you pay for an event or a Besties+ membership, our payment processor collects your card details directly. We receive confirmation of payment but do not store full card numbers on our own servers.
- Communications: messages you send us through the contact form, email, or phone, including call notes taken by our team.
- Usage and device data: pages visited, browser type, approximate location derived from IP address, and similar technical data collected automatically when you use our website.
How We Use Your Information
- To create and maintain your account and match you with a compatible friend circle.
- To process event RSVPs, club sign-ups, and Besties+ membership payments.
- To send you confirmations, reminders, and updates about events and clubs you've joined.
- To respond to questions submitted through our contact form or by phone.
- To maintain the safety of our events, including verifying member identity before a first event.
- To improve our website, matching process, and event programming based on how our services are used.
- To comply with legal obligations and enforce our Terms of Service.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, including blocking or deleting them, though some parts of the site may not function properly without them. We do not use cookies to serve third-party advertising on other websites.
How We Share Information
We do not sell your personal information to data brokers or advertisers. We share information only in the following circumstances:
- Event hosts and coordinators: your name and any relevant event details (such as dietary notes) are shared with the Besties BFF host running an event you've RSVP'd to.
- Service providers: companies that help us operate, such as payment processors, email delivery services, and website hosting providers, under agreements that limit their use of your information.
- Legal and safety reasons: when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the safety of a member or the public.
- Business transfers: if Besties BFF is involved in a merger, acquisition, or sale of assets, member information may be transferred as part of that transaction, subject to the same privacy commitments described here.
Data Retention
We keep account and event information for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and recordkeeping obligations. You can request deletion of your account and associated data at any time, as described below.
Data Security
We use administrative, technical, and physical safeguards designed to protect your information, including encrypted payment processing and restricted internal access to member records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices, Including California Rights
You can review and update your account information at any time by contacting us. You may also unsubscribe from non-essential emails using the link in any marketing message, though you'll continue to receive transactional messages related to events you've registered for.
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act, gives you the right to know what personal information we collect, request deletion of your personal information, correct inaccurate information, and opt out of the sale or sharing of personal information. Besties BFF does not sell personal information as defined under the CCPA. To exercise any of these rights, contact us using the information below. We will not discriminate against you for exercising your privacy rights. Residents of other states with similar privacy laws may have comparable rights, which we honor on request.
Children's Privacy
Besties BFF membership and events are intended for adults age 21 and older. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a child under 18, we will delete it promptly.
Third-Party Links
Our website and event listings may reference third-party venues or businesses. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a new effective date, and we encourage you to review it periodically.
Contact Us
If you have questions about this Privacy Policy or want to exercise any of the rights described above, contact us at:
Besties BFF
401 Congress Ave, Suite 210
Austin, TX 78701
Phone: (512) 555-0283
Email: contact@bestiesbff.com